Refund Policy
RETURNS
- ALL ORDERS ARE FINAL SALE/LIMITED RELEASED ITEMS.
- NO ORDERS PLACED WILL BE ACCEPTED FOR RETURNS, EXCHANGES, OR SIZE CHANGES.
- Notify Khaos Athletics within 5 days of any issues with products received.
- IF damaged upon receipt, you must provide & include detailed photos
of the damaged item(s).
CHECKOUT/ADDRESS CHANGES
- We cannot make any changes to your order once it has been placed.
- KHAOS ATHLETICS is not liable for any errors in addresses that you enter. (the customer).
PENDING CHARGES/REFUND NOTIFICATIONS
- IF YOU HAVE NOT RECEIVED AN EMAIL CONFIRMATION WITH AN ORDER NUMBER, THERE IS NO ACTIVE CHARGE (KHAOS ATHLETICS HAS NOT RECEIVED ANY MONEY)
- IF YOU ATTEMPT MULTIPLE CHARGES, YOU WILL HAVE “PENDING CHARGES.” via YOUR BANK. THIS HOLD BY YOUR BANK TO INSURE YOU HAVE PROPER FUNDING FOR YOUR ORDER. UNLESS YOU HAVE AN #ORDER NUMBER/EMAIL CONFIRMATION THERE IS NO ACTIVE ORDER.
SHIPPING POLICY
It may take up to 5 business days to process, pack, and ship your product. The processing time is distinct from the travel time for USPS, FEDEX, and UPS. Once your order has delivered, you will get an email with tracking information.
- We are unable to make changes to address once an item has been shipped or in transit.
- An email will be sent with a tracking number when your item has shipped.
- If you have not received an email with a tracking number then your order is still in process & has not shipped.
- If packages are returned to the fulfillment center owing to incomplete addresses, the items' price less the shipping cost will be refunded.
INTERNATIONAL SHIPPING POLICIES/CUSTOMS, DUTIES & TAXES
If you purchase internationally your order may be subject to customs fees & taxes based on the retail value of the package. These fees are not determined by KHAOS ATHLETICS & are beyond our control. If you reject the package & do not pay DUTIES, KHAOS ATHLETICS will not refund your order. By checking the box at checkout means you agree to pay duties for your items for your prospective country. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by KHAOS ATHLETICS.
Customs authorities require the stated value of your order directly on your package. Customs have the right to release or deny release of packages or delay delivery.
REFUND POLICY
Khaos Athletics has a no refund or exchange policy due to merchandise being a limited.
ONCE AN ITEM IS SHIPPED THERE CANNOT BE ANY EXCHANGES OR CHANGE OF ADDRESS.
https://khaosathletics.com/pages/contact
If a refund/exchange request is made after the 24 hour period, your right to request a refund/exchange is no longer valid. By ordering from us you agree to these terms and therefore attempting to file a chargeback for your order will be void, as you have accepted these terms.